Lucifer Parties, ('we' or 'us') values you as our customer and recognises that privacy is important to you. This Privacy Statement explains how we collect, use and disclose data when you use our platform and associated services, and tells you how to contact us.
Privacy Statement summary
This is a summary of our Privacy Statement. To review our Privacy Statement in full, please scroll down.
What does this Privacy Statement cover?
This Privacy Statement is designed to describe:
· What type of personal information we collect and use, and how we collect it
· When and with whom we share your personal information
· What choices you can make about how we collect, use and share your personal information
What personal information do we collect and use, and how do we collect it?
We collect personal information when:
· You give us the information
How is your personal information shared?
Your personal information may be shared to help you to book, communicate with you and comply with the law. The full Privacy Statement details how personal information is shared.
What are your rights and choices?
You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the 'unsubscribe' link in the emails, in your account, where applicable, or by contacting our customer service. Our Privacy Statement has more information about the options and data protection rights available to you.
How to contact us
More information about our privacy practices is in our full Privacy Statement. You can also contact us as described below in the 'Contact us' section to ask questions about how we handle your personal information or make requests regarding your personal information.
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Privacy Statement
Categories of personal information that we collect
Use of personal information
Sharing of personal information
Your rights and choices
Record retention
Contact us
Updates to Privacy Statement
Categories of personal information that we collect
When you use our platform, apps or associated tools or services, we may collect the following kinds of personal information from you as needed:
· Name, email address, telephone number and home, business and billing addresses
· Payment information such as payment card number, expiry date and billing address
· Travel-related preferences and requests such as favourite accommodation types, as available
· Searches that you conduct, transactions and other interactions with you on our online services and apps
· Other communications that occur through the platform
· Data that you give us about other people, such as your travel companions or others for whom you are making a booking
· IP address
· Device type
· Unique device identification numbers
· Internet browser type (such as Firefox, Safari, Chrome and Internet Explorer)
· Internet service provider
· Operating system
· Mobile network
· How your device has interacted with our online services, including the pages accessed, links clicked, trips viewed and features used, along with associated dates and times
· Details of any referring website or exit pages, as well as general geographic location (such as at the country or city level)
Our Cookie Statement further explains how we use cookies and similar tracking technology.
Use of personal information
We use your personal information for various purposes described below, which depend on the site that you visit to book the requested party or accommodation
· Provide services related to the booking and/or account
· Create, maintain and update user accounts on our platform and authenticate you as a user
· Enable and facilitate acceptance and processing of payments, coupons and other transactions
· Collect and enable booking-related reviews
Communications and marketing:
· Respond to your questions and requests for information, and process information choices
· Promote security, verify identity of our customers, prevent and investigate fraud and unauthorised activities, defend against claims and other liabilities and manage other risks
· Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves and respond to law enforcement, other legal authorities and requests that are part of a legal process
· Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration and other such due diligence laws and requirements
· Operate our business using lawful business purposes and as permitted by law
Lawful bases for processing:
We will collect personal information from you only (i) where the personal information is necessary to perform a contract with you (e.g. manage your booking, process payments or create an account at your request), (ii) where the processing is in our legitimate interests and not overridden by your rights (as explained below) or (iii) where we have your consent to do so (e.g. sending you marketing communications where consent is required). In some cases, we will have a legal obligation to collect personal information from you, such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Sharing of personal information
We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.
· Third-party service providers. We share personal information with third parties in connection with the delivery of services to you and the operation of our business (for example, to provide credit card processing,
· Legal rights and obligations. We may disclose your personal information to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests. We may also share your personal information pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments as required by law or legal process.
Your rights and choices
You have certain rights and choices with respect to your personal information, as described below:
· You can update the accuracy of your information at any time by either logging into your account or contacting us
· Request a copy of your personal information
· Request information about the purpose of the processing activities
· Delete your personal information
· Object to our use or disclosure of your personal information
· Restrict the processing of your personal information
· Port your personal information
In addition to the above rights, you may have the right to complain to a data protection authority about our collection and use of your personal information. However, we encourage you to contact us first so that we can do our best to resolve your concern. You may submit your request to us using the information in the Contact us section. We respond to all requests that we receive from individuals wanting to exercise their personal data protection rights in accordance with applicable data protection laws.
Record retention
We will retain your personal information in accordance with all applicable laws for as long as it may be relevant to fulfil the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will de-identify, aggregate or otherwise anonymise your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.
The criteria that we use to determine our retention periods include:
· Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us
· Whether there are any current and relevant legal obligations affecting how long we will keep your personal information, including contractual obligations, litigation holds, statutes of limitations and regulatory investigations
Contact us
If you have any questions or concerns about our use of your personal information, please contact us
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Updates to Privacy Statement
We may update this Privacy Statement in response to changing laws or technical or business developments. You can see when this Privacy Statement was last updated by checking the 'last updated' date displayed at the top of this Statement.
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